About Akosha:

We help consumers and brands in resolving complaints online. It is an online platform where we help consumers and brands in resolving complaints. With the growth of mobile internet, brand perception will depend more and more on how a brand treats its customers - in other words, brand equity and customer service are going to collide.

Our 200+ team is passionate about designing products and solutions which will help large brands in managing and profiting from this change 

Eligibility:

• BE/BTech 2013/14 batch
• Excellent communication skill
• pH score

Job Description:

If you love problem solving, are a chatter box, love to talk and interact then this role has been crafted for you!

We are looking for young and ambitious people to work with a fast growing VC funded startup to join our Process Excellence Team as Brand Experts. Akosha is the largest online customer service platform in India helping thousands of customers and working with some of the biggest B2C companies in India. Visit our website www.akosha.com to know more about us.

We are looking for people who will be working as brand experts on our newly launched Android app to interact with users. Users on our app interact with us for queries/service requests/complaints about various companies and their products. Brand experts will help them on our platform and provide solutions to their problems. Akosha brand experts will be the pillar of our organisation and will be responsible for creating the Akosha Experience for users. We are looking for people who enjoy working in a team and are always ready to help. 

Responsibilities:

• Need to resolve the queries/service requests/complaints of users as soon as possible
• Manage and take ownership of the resolution process for all user related issues
• Develop strong relationships with users
• Meet various metrics defined by the Process Excellence Team

Salary:

• Rs.15k to 20k per month +Monthly incentives+ Surprise gifts

Note:

• It will be a 6 days working job with rotational jobs and one rooster off
• Salary will be competitve for the right candidate