About the company:

Yodlee is headquartered in Redwood City, California. It’s proven personal financial management, payments, and customer acquisition solutions unify all personal financial account information to deliver a simple, centralized and secure way for consumers to manage all of their financial tasks anytime, anywhere.

Eligibility:

• 2015 batch BE / BTech / MCA
• Good pH Score
• Good academics

Job description:

• Service request queue management and timely resolution of technical cases escalated to the team.
• Provides professional and helpful support for Yodlee products line(s), well prognosis, and/or completion product performance.
• Investigates unusual or unsatisfactory product performance to determine root cause and preventative action.
• Completes advanced product line training (Field Service Personnel not included).
• Handles special projects as assigned.
• Contributing to knowledge base system.
• Work closely with other teams to bring in faster resolution.
• Adherence to Process, Policy & Procedures Meetings and exceeding client SLA.
• Engage on client calls as and when required until resolution.

Desired Skills:

• Should have worked in a 24/7 environment and open to working in shifts.
• Excellent communication skills (both written and verbal)
• Demonstrated strong customer service/support skills.
• Strong analytical and troubleshooting skills.
• Familiarity with web technologies.
• Experience working with CRM tools.
• Banking domain knowledge would be an added advantage.

Note: Once selected you will be on 3 months probation period.