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Plackal Tech
Customer Experience Specialist [15/16]
Plackal Tech
www.plackal.in
Full Time
Bangalore, Karnataka, India

₹ 4,20,000

Fresher (2015 to 2016)

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About Company:

Plackal Tech, the team behind Maya, a women’s health tracker. Our app helps women around the world track their health on their smartphones. We have grown organically to 6 million downloads. 

Eligibility:

  • BE/BTech - 2015/16 Batch
  • Good pH Score

Job Description :

Role:

  • Ensure quality by validating the product from the users perspective
  • Curate all user facing content - on the app, app store and website
  • Ensure the highest level of customer satisfaction                                                                                                                  

Responsibility:

  • Test the app both manually and via automation to ensure quality of every release
  • Be abreast of technological advances on all major smartphone platforms
  • Create copy that forms part of the app content, app store description and website
  • Provide technical assistance to users via email, chat and social media
  • Curate the app listing on all major app stores
  • Coordinate projects and quality related processes with engineering team                                                                                                                                                                                        

Expertise:

  • Fantastic verbal and written communication skills
  • Expertise on nuances of all major mobile platforms
  • Detail oriented and has a keen eye for design and user experience

Note:

This is a women only opportunity.