About the company:

Mindtree’s wide range of services ensures that the customer is able to concentrate on their core business while Mindtree manages their IT Infrastructure and provide support services to the customer’s customer. We provide round the clock services to deliver required information and reduce downtime to their IT Infrastructure by leveraging our ability to apply the appropriate standards and governance like ITIL/ITSM, ISO.  

Mindtree’s IMTS business has carried out successful engagements with several clients providing value added services under the Network, Security and Database & Enterprise Product sub practices. Mindtree’s IMTS business has significantly invested in setting up best-in-class NOC, Voice Gateway and Lab environment to enable high quality remote Infrastructure management. 

For more information on Campus careers at Mindtree, click here.

Eligibility:

• 2017 batch BE/BTech (CS, IT, ECE, EEE, Telecom, Instrumentation)
• Good academics (60% and above in Xth/ XIIth and graduation aggregate)
• Good pH score

Roles and Responsibilities: 

Technical Skills :

• Should have understanding of basic IT related technical terms like memory, server, CPU, network, IP address etc.
• Prior Experience in infrastructure monitoring will be an added advantage 

Role Details:

• Be responsible for queue monitoring and acknowledging tickets.
• Assigning tickets to next level of engineers as per the category of tickets
• Service Desk, Server monitoring, Network monitoring, Troubleshooting server issues & network issues.
• Incident management and client handling skills.
• Support on call, ready to work in any shift as per the project need from any Mindtree location.
• Basic application support knowledge
• Excellent written and oral communication
• Ability to work independently, be adaptable to change and varied working hours
• Ready for 24/7 support, rotational shifts
• Ability to take quick decisions, like when to escalate a ticket to next level
• Ability to comprehend the issue and act with swiftness
• Individual must be flexible to work for extended hours, if required. 

Soft Skills:

• High Integrity 
• Problem solving skills and learning attitude
• Good communication skills
• Confident & Energetic
• Team player
• Process oriented 

Training:

The training would be for a period of 8 weeks and has to be completed successfully by clearing all assessments by Mindtree. Assessment will be based on the 8 weeks training curriculum. 

The training would be on the below technologies: 

Operating System 

• Windows
• Linux 

Database

• MS SQL
• MY SQL

Networking 

• ITIL Basic Concepts

 Notes:

• Company spends considerable effort in training new employees . Candidates seeking a solid technology foundation and are willing to commit to a 24 months tenure may apply. You should sign a service agreement of Rs.2 lakh for 2 years.
• Stipend during Training: 21,000/- per month [Monthly Kalinga deduction (stay+ laundry) Rs. 6,000/- per month].